Why build a Customer Success community in Montreal?
- vincentchoucrallah
- Jun 2
- 2 min read
Because Customer Success is a team effort — even across companies
Montreal is home to one of the most vibrant tech scenes in North America. From SaaS startups to enterprise platforms, Customer Success has become a core function. Yet many CS professionals still work in isolation, without peers to learn from or spaces to grow with.
That’s where CS-MTL comes in: to connect, learn, and elevate the practice of Customer Success in our city.
Breaking professional isolation
In a startup, you might wear five hats. In a larger org, you might be the only CS voice in the room. The truth is: many professionals lack a strong local CS network.
CS-MTL offers a no-judgment zone where you can share struggles, test ideas, and meet others who understand your role — no matter your title or seniority.
Sharing practices that work for our context
Customer Success theory is great. But what works in our ecosystem? What KPIs are realistic here? Which tools make sense for a 2-person CS team in a Québec-based SaaS?
CS-MTL promotes local knowledge-sharing, with tactics that are practical, budget-aware, and scaled to your context — whether you manage 10 or 100 accounts.
Building bridges across disciplines and generations
CS-MTL isn’t just for experts. You’ll meet early-career folks, career switchers, product-adjacent roles, and team leads.
What unites us? A belief that Customer Success is strategic, deserves a seat at the leadership table, and can fuel long-term growth.
Raising the profile of the role
Customer Success is often misunderstood — reduced to churn prevention or support. But it’s so much more: it's about retention, expansion, loyalty, advocacy, and innovation.
Together, we can raise awareness and drive recognition for CS across the Québec tech landscape.
📣 In short, CS-MTL is:
A local network of open, experienced CS pros
Events, content, mentorship, and knowledge-sharing
A space to learn, grow, and shape the future of our field
Join us and help shape the future of Customer Success in Montreal.
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